Howdy!

UX Strategist · 10 Years Experience

I orchestrate solutions for complex organizations.

I bridge the gap between business strategy and human-centric design. Leveraging a d.MBA lens and a decade of experience with partners like Pfizer and the U.S. Air Force, I develop strategic blueprints that solve real problems for real people — and deliver outcomes organizations can measure.

Benjamin Howard — Senior Product Designer

10yrs

Enterprise UX strategy experience

4k+

Daily active users on live systems

3×

Fortune 500 + DoD clients

Selected Work

01
U.S. Armed Forces· NDA

Modernizing Mission-Critical Training at Scale

A 20-year-old training platform was costing the Air Force millions annually while leaving Airmen without a reliable readiness source of truth. I orchestrated the full modernization — synthesizing stakeholder needs across commands into a unified strategic blueprint, establishing a governance structure built to outlast the project, and delivering 3 months ahead of schedule through co-creation strategy sessions that aligned design intent before a single sprint began. Now serving 4,000+ daily active users, with Phase 2 approved and funded.

Enterprise Platform · Design Systems · Defense

02
DCMN

Eliminating 400 Hours of Monthly Reporting Waste

A performance marketing agency was burning 400 hours monthly on manual Excel reporting while its most strategic talent was trapped doing data entry. I orchestrated the solution — synthesizing stakeholder and user needs across 5 teams into a unified strategic blueprint, then delivering a fully connected live dashboard that eliminated the manual cycle entirely. Adopted by 40 individuals across the organization. The Excel templates are gone.

Dashboard Design · Data Visualization · Performance Marketing

03
Pfizer· NDA

Designing for Trust in a Gen AI Marketing System

Pfizer's marketing teams faced low AI adoption — not because of poor UX, but because marketers couldn't defend generated outputs in medical-legal review. I reframed the problem as a transparency design challenge, orchestrated cross-functional alignment across marketing, regulatory, and engineering stakeholders, and developed the strategic blueprint that repositioned AI as an Idea Accelerator. MVP delivered for beta onboarding.

Generative AI · Enterprise SaaS · Pharmaceutical

Clients I've Worked With

U.S. Air Force

Department of Defense

Pfizer

Global Pharmaceutical

Capital Group

Asset Management